SHIPPING

We ship through trusted and registered courier partners for all orders within India, and through leading international partners for global deliveries.

Rooha largely works on a made-to-order model to minimise wastage and produce mindfully. Which means — your garment goes into production only after an order is confirmed online.

Most made-to-order items are dispatched within 12–16 working days.

A few curated designs are listed under Ready to Ship — these products are already in stock and will be dispatched within 2–4 working days.

You will receive an email / WhatsApp message with your estimated dispatch date once the order is placed.

Please Note: Sundays & Public Holidays are not considered working days for dispatch timelines.

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MODES OF PAYMENT

We accept all major debit & credit cards, net banking and UPI for domestic orders.

For international orders — card payments via supported gateways at checkout are available.

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CANCELLATION & REFUND

A customer may request cancellation within 24 hours of placing the order.

Once the order enters production, cancellation is not possible as most Rooha garments are made-to-order and customised in small batches.

Orders that are already shipped cannot be cancelled.

During sale / promotional periods — return, exchange & refund will not be applicable unless there is a defect in the received product.

Natural, unforeseen delays (natural calamity / strike / war / epidemic / courier disruption etc.) are outside our control. In such situations, order cancellation or refunds will not be possible.

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RETURNS (if applicable)

To be eligible for return, the item must be unused, unwashed, in original condition and with tags intact.

Return request must be raised within 7 working days of delivery (for domestic orders).

After we acknowledge your return request, we will arrange a reverse pick-up from your address. Our courier partner will collect the package within 1–3 days and ship it back to us.

If our courier partners (Bluedart / Delhivery) do not service reverse pick-up in your pin code, you will need to send the parcel to us via a reliable courier and share the tracking details.

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REFUND / CREDIT NOTE (upon return)

Once the return is received and inspected, we will notify you regarding approval or rejection.

If approved, we will process an exchange or issue a credit note for the order value — which can be redeemed for future purchases on our website.

No monetary refund is issued.

It may take 5–7 working days after receipt of returned item for exchange / credit note to be processed.

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INTERNATIONAL ORDERS

For international orders — due to customs & return duty restrictions — returns are only possible for exchange / credit note.

All international return freight, customs duty & taxes are to be borne by the customer.

International orders once dispatched cannot be refunded.